FAQs

Frequently Asked Questions – Posturo

At Posturo, we work with trusted international partners to deliver posture support and wellness products to customers all over the world. Below you’ll find answers to some of the most common questions.

📦 Where do you ship from?

We ship directly from our international fulfillment centers, depending on your location. Orders are carefully packed and sent using reliable global couriers and local delivery services to ensure smooth and safe delivery.

🌍 Do you ship internationally?

Yes — we offer free worldwide shipping on all orders!
If we’re unable to ship to your location for any reason, we’ll notify you at checkout.

🕒 How long does shipping take?

As soon as your order is placed, we’ll get it ready and shipped to you as quickly as possible. Delivery times can vary depending on your location or seasonal demand, but rest assured, you’ll always be able to track your parcel from the moment it leaves our warehouse. This way, you can see exactly where it is and when it’s on its way to you.

📬 Will I get tracking for my order?

Yes! Once your order is shipped, you’ll receive a confirmation email with your tracking number. If you haven’t received tracking details within 5 business days, just reach out to us at posturo.store@gmail.com and we’ll help you out.

📦 Will all my items arrive together?

Yes, in most cases your items will arrive together. However, if you’ve ordered multiple items, they may be shipped separately depending on availability or fulfillment location. If so, you’ll receive separate tracking numbers — but don’t worry, shipping remains free.

❌ What if I received the wrong item or it's damaged?

We're really sorry about that! Please email us at posturo.store@gmail.com with your order number and a clear photo of the item. We'll resolve it as quickly as possible — either by replacing the item or processing a refund.

🔁 Can I exchange my item for a different size or colour?

If you ordered the wrong item or need a different size, reach out to us — we’ll do our best to help you, either with a return or a refund where possible.

💬 Can I cancel or change my order?

We process orders quickly, so we can't guarantee changes or cancellations once your order is confirmed. If you reach out immediately after placing it, we’ll try our best to help before it ships.

If it’s already on its way, you’ll need to wait for it to arrive and then request a return.

🔄 How do returns and refunds work?

If you’d like to return an item, email us with your order number and reason for return. We'll guide you through the process.
Refunds are processed after your return is approved or confirmed.

For full details, please see our Return & Refund Policy.

Still have questions?

We’re always happy to help — just email us at posturo.store@gmail.com and we’ll get back to you as soon as we can. 😊