FAQs
Frequently Asked Questions – Posturo
At Posturo, we work with trusted international partners to deliver posture support and wellness products to customers all over the world. Below you’ll find answers to some of the most common questions.
📦 Where do you ship from?
We ship directly from our international fulfillment centers, depending on your location. Orders are carefully packed and sent using reliable global couriers and local delivery services to ensure smooth and safe delivery.
🌍 Do you ship internationally?
Yes — we offer free worldwide shipping on all orders!
Some of our most popular shipping destinations include:
- United Kingdom 🇬🇧
- United States 🇺🇸
- Australia 🇦🇺
- New Zealand 🇳🇿
- Canada 🇨🇦
- Most EU countries 🇪🇺
If we’re unable to ship to your location for any reason, we’ll notify you at checkout.
🕒 How long does shipping take?
Delivery typically takes 7–10 business days from the time your order is shipped. In some cases, especially during peak seasons or depending on your location, it may take a little longer.
You’ll receive a tracking number once your parcel is on its way, so you can follow its progress.
💸 Will I be charged customs or import fees?
In rare cases, international orders may be subject to customs fees, import taxes, or duties when arriving in your country. These charges are the responsibility of the customer and are not included in your order total.
📬 Will I get tracking for my order?
Yes! Once your order is shipped, you’ll receive a confirmation email with your tracking number. If you haven’t received tracking details within 5 business days, just reach out to us at posturo.store@gmail.com and we’ll help you out.
🔍 My tracking shows no update — what does that mean?
It can take 2–5 business days for tracking info to appear after dispatch, especially when your order is transitioning between couriers. If there are still no updates after 5 days, feel free to contact us so we can check on it for you.
📦 Will all my items arrive together?
Yes, in most cases your items will arrive together. However, if you’ve ordered multiple items, they may be shipped separately depending on availability or fulfillment location. If so, you’ll receive separate tracking numbers — but don’t worry, shipping remains free.
❌ What if I received the wrong item or it's damaged?
We're really sorry about that! Please email us at posturo.store@gmail.com with your order number and a clear photo of the item. We'll resolve it as quickly as possible — either by replacing the item or processing a refund.
🔁 Can I exchange my item for a different size or colour?
We don’t offer direct exchanges. But if you ordered the wrong item or need a different size, reach out to us — we’ll do our best to help you, either with a return or a refund where possible.
💬 Can I cancel or change my order?
We process orders quickly, so we can't guarantee changes or cancellations once your order is confirmed. If you reach out immediately after placing it, we’ll try our best to help before it ships.
If it’s already on its way, you’ll need to wait for it to arrive and then request a return.
📫 What if my package was marked as delivered but I didn’t receive it?
If your tracking says "Delivered" but you haven’t received your order:
- 🏡 Check your mailbox, porch, and with neighbours
- 📧 Then reach out to us at posturo.store@gmail.com
We rely on courier tracking to verify delivery. Claims made after extended delays may not be eligible for compensation, so please notify us as soon as possible.
🔄 How do returns and refunds work?
If you’d like to return an item, email us with your order number and reason for return. We'll guide you through the process.
Refunds are processed after your return is approved or confirmed.
For full details, please see our Return & Refund Policy.
Still have questions?
We’re always happy to help — just email us at posturo.store@gmail.com and we’ll get back to you as soon as we can. 😊
